I finally bit the bullet a month ago and just a few days before my warranty ran out, I was the proud owner of a new Dell Inspiron 6400 laptop. I finally got rid of my fantastic in software but pointless in hardware iBook and came back to the PC world. Everything was going great for the first two days. Then my enter key fell off my keyboard. It fell right off and onto the floor. I was in shock to say the least.
Less than 48 hours old and the bloody key fell off. I couldn’t believe my luck. Why does this happen to me? Am I not supposed to have electronics in my life? So after calling Dell they told me that if I couldn’t find the missing key then I would have to pay for a new one! I have never been so angry on the phone in my life and I couldn’t believe what they were saying. Needless to say a few words that sound like “truck” were said to the representative on the phone.
A couple of days later a tech from Dell came out to Tin Shui Wai (rather than me jumping on the bus for an hour and a half to Causeway Bay) and replaced the entire keyboard in 5 minutes. Now that’s service. Since then I have had no problems then again I didn’t have any troubles with the iBook for the first 6 months. We’ll just wait and see.
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